Order & Return Policy

At Al Hayat Perfumes, customer satisfaction is our top priority.
We want every purchase to be a smooth, pleasant experience — from placing your order to enjoying your favorite fragrance. Please read our order and return guidelines carefully before making a purchase.

🛍 Placing an Order

Ordering your favorite perfumes is simple and secure:

1. Browse through our collection and add your desired products to the cart.

2. Proceed to checkout and provide accurate delivery information.

3. Confirm your order by choosing your preferred payment method.

4. Once confirmed, you’ll receive an order confirmation via SMS or email.

If you face any issue during checkout, you can contact our support team for quick assistance.

📞 Helpline: +92 303 0312809
📧 Email: contact@alhayat.gmail.com

🚚 Order Processing & Delivery

• All confirmed orders are processed within 1–2 business days.

• Delivery time usually takes 2–5 working days, depending on your city and courier service.

• Once dispatched, you’ll receive a tracking number so you can follow your order’s status.

Note: Delays may occur due to public holidays, weather, or courier issues, but our team will always keep you informed.

💵 Payment Options

We currently offer:

• Cash on Delivery (COD)

• Bank Transfer / Easypaisa / JazzCash (on request)

All online payments are processed securely through verified gateways.

♻️ Return & Exchange Policy

Because perfumes are personal-use products, we accept returns or exchanges only under specific conditions:

You can request a return or exchange within 3 days of receiving your order if:

• You received the wrong item or damaged product.

• The perfume bottle leaked or was broken during delivery.

• The product seal was already broken upon arrival.

If your claim meets these conditions, we’ll arrange a replacement or refund as per your preference.

❌ Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns if:

• The product has been opened or used.

• The packaging or seal has been tampered with.

• You changed your mind or didn’t like the fragrance after opening.

📝 How to Request a Return

1. Contact us via phone or email within 3 days of delivery.

2. Share your order number, reason for return, and a photo of the received item.

3. Our team will verify and guide you through the replacement or refund process.

💬 Need Help?

If you have any concerns about your order or return, our support team is here to assist.

📞 Phone: +92 303 0312809
📧 Email: contact@alhayat.gmail.com